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Merchants' Credit Guide Values
The Merchants' Credit Guide Company is committed to serving the cash management needs of individuals and businesses. We have conducted our business over the past 110 years with the highest standards of conduct, abiding by these following values:
Trust - we will at all times act in a courteous and honest manner, engendering trust in our customers that we can help them understand and resolve their debt. We will safeguard the confidentiality of consumer information and never engage in any communication or activity that misrepresents our purpose.
Fairness - we realize that people often have unforeseen circumstances that prevent them from meeting obligations, or that certain debts have merely been overlooked. We will be fair with our customers in the investigation and resolution of their outstanding commitments.
Respect - above all we will treat all people with respect, conducting our collections with the highest levels of professionalism and integrity. We will respect and adhere to all Federal and other applicable laws in the business in which we are engaged.
Merchants' Credit Guide, as a member of ACA International, the Association of Credit and Collection Professionals, also agrees to follow the ACA Code of Ethics.
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